Web design Terms and Conditions
These terms are applicable for all web design projects.
All services provided by Internet Buff to the Customer are subject to the following terms and conditions.
1. Acceptance. A copy of these terms and conditions must be signed by all new customers at the time of submission of work to Internet Buff, indicating agreement to and acceptance of these Terms and Conditions. Alternatively, payment of an advance fee or recurring fee is an acceptance of our terms and conditions, a copy of which is available via our website.
2. Charges. Charges for services to be provided by Internet Buff are defined in the project quotation that the Customer receives via e-mail. Quotations are valid for a period of 30 days. Internet Buff reserves the right to alter or decline to provide a quotation after expiry of the 30 days.
All Web site design services require an advance payment of a minimum of fifty (50) percent of the project quotation total before the work is supplied to the Customer for review. The remaining fifty (50) percent of the project quotation total will be due upon completion of the work prior to upload to a live server or release of materials. Charges for web design work does not cover the release of source png, psd or fla files; if the Customer requires these items then a separate quotation can be prepared.
Payment for services is due by cheque or bank transfer. Recurring payments are due by direct debit. Details are provided on the invoice.
3. Customer Review. Internet Buff will provide the Customer with an opportunity to review the appearance and content of the web site both during the design and once they are completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Customer notifies Internet Buff otherwise within ten (10) days of the date the review materials are made available to the Customer.
4. Turnaround Time and Content Control. Internet Buff will install and publicly post or supply the Customer's Web site within 3 working days of receiving cleared final payment, unless a delay is specifically requested by the Customer and agreed by Internet Buff.
In return, the Customer agrees to delegate a single individual as 'first-point-of-call' to aid Internet Buff with progressing the project in a satisfactory and expedient manner.
During the project, Internet Buff will require the Customer to provide text copy and images. If content is not provided within four (4) weeks of an official request by email then Internet Buff reserves the right to advise the Customer of a revision to the final payment fee based on new or revised pricing schedules that may be introduced from time to time. If content is not provided within eight (8) weeks from the original email request then the Customer is considered to be in default of the project, the project will be terminated and the Customer will be sent the final invoice for immediate payment. Internet Buff will agree, at its discretion, to recommence the commission after agreement is reached on a new quotation document and once the original fees have been payed.
5. Payment. Invoices will be provided by Internet Buff upon completion of the work for Web Design and any associated services. Invoices are sent via email. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of five percent (5%) or £50 per month of the total amount due.
6. Default. Accounts unpaid thirty (30) days after the date shown on the invoice will be considered in default. Direct debit payments that are cancelled or fail to clear will be considered in default. If the Customer in default maintains any information or files on Internet Buff's Web space, Internet Buff will, at its discretion, remove all such material from its web space. Internet Buff is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Customer of the obligation to pay any outstanding charges assessed to the Customer's account. Cheques returned for insufficient funds will be assessed a return charge of £25 and the Customer's account will immediately be considered to be in default until full payment is received. Customers with accounts in default agree to pay Internet Buff reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Internet Buff in enforcing these Terms and Conditions.
7. Termination. Termination of services by the Customer must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Customer will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.
8. Copyright. The Customer retains the copyright to data, files and graphic logos provided by the Customer, and grants Internet Buff the rights to publish and use such material. The Customer must obtain permission and rights to use any information or files that are copyrighted by a third party. The Customer is further responsible for granting Internet Buff permission and rights for use of the same and agrees to indemnify and hold harmless Internet Buff from any and all claims resulting from the Customer's negligence or inability to obtain proper copyright permissions. Go ahead of a project by cleared payment shall be regarded as a guarantee by the Customer to Internet Buff that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
9. Standard Media Delivery. Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Customer in electronic format (Microsoft Word Document via e-mail) and that all photographs and other graphics will be provided either physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png, .psd or .tiff format. Although every reasonable attempt shall be made by Internet Buff to return to the Customer any images or printed material provided for use in creation of the Customer's Web site, such return cannot be guaranteed.
10. Design Credit. A link to Internet Buff will appear in small type at the bottom of the Customer's Web site, designed to fit in with the overall site design.
11. Access Requirements. If the Customer's Web site is to be installed on a third-party server, Internet Buff must be granted temporary read/write access to the Customer's storage directories, and those directories must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server; these other resources are to be made at the Customer's expense. Internet Buff cannot be held responsible for the delay or other technical issues arising from the configuration of the Customer's server.
12. Post-Placement Alterations. Internet Buff cannot accept responsibility for any alterations caused by a third party occurring to the Customer's pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.
13. Website and database backup. It is the Customers responsibility to ensure that they maintain a regular back up schedule.
14. Domain Names. Internet Buff does not purchase domain names on behalf of the Customer. Payment and renewal of those domain names is the responsibility of the Customer and their domain registrar / provider.
15. General. These Terms and Conditions supersede all previous representations, understandings or agreements. The Customer's payment of an advance or recurring fee constitutes agreement to and acceptance of these Terms and Conditions.
16. Governing Law. This Agreement shall be governed by English Law.